IT Field Service Engineer - South East

Cameo is a leading IT & Telephony Services provider specialising within the enterprise environment, operating as the UK’s leading genuine white-label channel-only operating within the UK, Europe and globally. We provide a variety of high-quality, efficient, and secure services focused on maximising our customers’ uptime! We know that a company is only as good as its people. We also know that people can only achieve their best when they’re properly supported. That’s why we ensure you are given everything you need to do a great job, and you are always rewarded for hard work.

JOB SUMMARY

This role is responsible for providing Installation and maintenance field support services across the range of Cameo product and solution portfolio. The role will require a mixture of both remote and on-site work to successfully deliver on our project and support activities.

ACTIVITIES

The role encompasses a range of responsibilities, providing support and expertise to our customers and internal teams in every aspect of the process from start to finish.
The primary focus of the role is delivering support to a high standard consistently and efficiently ensuring we get it right the first time every time whilst hitting SLAs and KPIs.

• Responsible for the successful onsite or remote installation and maintenance of products and solutions from the Cameo portfolio including Hardware break-fix against a background of Enterprise equipment.
• Data Center repairs on a wide range of technologies.
• Successfully manage and progress technical queries where required from other members of the Operations and Delivery team in a timely manner.
• Support the Operations and Delivery Team to ensure we are delivering an excellent level of customer service and meeting SLAs at all times.
• Managing and owning issues and queries through to resolution.
• To act as Project Lead on activities where required.
• Attending customer meetings to thoroughly understand client requirements, and timelines, including site health and safety, etc.
• Keep up to date on technology, and enhance your own skills by attending courses and training sourced both by the company and individually.
• Carrying out programming requests and responding to internal/external customer queries.
• Build effective and professional relationships with colleagues, customers, suppliers, and other stakeholders.
• Contribution to the 24/7 out-of-hours emergency call-out required on a call-out rota.

WHAT WE’RE LOOKING FOR

We are looking for someone who has experience in providing support and service in the IT Data Center & Telephony industry and has a specialism that complements our range of multi-product solutions at Cameo. The ideal candidate should possess soft skills and excellent customer-facing abilities, particularly in communication, negotiation, and conflict resolution.

Essential

• A technical background to complement the multi-product and service offerings we provide at Cameo across Server Storage hardware break-fix, IT, and Voice services.
• Good knowledge of IP networking, including IP Addressing, Routing, DHCP.
• you will have in-depth technical knowledge of one or possibly two tier one IT products supported by Cameo
• HPE, Enterprise, (Proliant/MSA/EVA).
• Dell, (Poweredge) IBM (X Series/ Storwize), Lenovo, EMC, Netapp, Hitachi, Cisco, Fortinet. Additionally a high level understanding of any of the aforementioned platforms would be highly desirable.
• Excellent customer service and communication skills both written and verbal.
• A solution-focused approach and proactive problem-solving to achieve the best possible outcomes for the customer and Cameo.
• Experience in working to and meeting tight deadlines.
• Willingness to work overtime when required both out of hours and on weekends (occasional).
• Full and clean driving licence.

Desirable

• A technical specialism, accredited to complement the multi-product and service offerings we provide at Cameo across Server Storage hardware break-fix, IT, and Voice services.
• Knowledge of working with Cisco, HP, Dell, Oracle hardware would be of an advantage.
• Experience cabling with Cat 5/6 and Fibre would be an advantage.
• Knowledge of Voice trunking including SIP and using Wireshark would be of an advantage.

WHAT YOU’LL GAIN

• Personal growth within a supportive and collaborative role.
• The chance to make the role your own, and gain experience working within a fast-paced Communications and IT company.
• Knowledge and understanding of a wide product range.
• Working with a team of highly skilled Individuals.
• Autonomy within your role to make decisions and improve processes to help further the performance of Cameo.

If this sounds like you then please apply below, we can’t wait to hear from you

Send your CV to: careers@cameoservices.com

Our Values:

These four key values are at the heart of everything Cameo
CULTURE DRIVES PERFORMANCE

Talent is our Secret Sauce. Simple as that. We look after our people well and they look after you well. Culture is how we get and retain the best in the industry to consistently deliver great service. Every Time.

DOING IT FOR THE PLANET

That’s non-negotiable. The industry needs to do better and we’re taking the lead. Our processes are designed with the Environment as a stakeholder. Cutting carbon emissions and waste, wherever we can. Turns out it helps the bottom line too.

OUR HOUSE IN ORDER

We own every part of every process in our Services. Engineers, Operations and Administration. Your Customer Experience is handled by #TeamC every step of the way, from the first call to delivery. This gives us complete quality control at every stage. Faster. More Reliable. More Cost Effective.

READY FOR SUCCESS
(YOURS AND OURS)

Your Success is our Success. Cameo is a genuine Channel-Only partner. This means we will never sell directly to your end users. We are constantly expanding our Operational capacity to be ready for our Partners’ growth. Making sure we’re always providing the best Services.